Delivery Information

SPECIAL OCCASIONS

Valentine’s Day

• Please expect price increases during the month of Valentine's Day due to high demand and limited supply of flowers caused by cold weather.

• Make sure to choose from our VALENTINE’S DAY CATEGORY when shopping online if the delivery date is within February 1-15. Otherwise, you will have to pay an additional fee.

• For deliveries in provincial areas, we will post your orders in advance with our partner courier. Please expect the flowers to arrive between February 12-14. 

• Cut-off for February 13-14 delivery is on February 11.

• Orders received on February 12 will be delivered on February 15 or 16. 

• Specific delivery time cannot be requested during special occasions due to high volume of orders. As such, please expect your order to be delivered at any time of the day. Thus, your order may be delivered as early as 6:00am or as late as 11:00pm. Nevertheless, orders placed in advance will be prioritized.

Mother’s Day

• Orders placed on May 10 will be delivered on May 11. 

• Specific delivery time is not applicable during special occasions.

DELIVERY/SHIPPING

Same-Day Delivery

• For same-day deliveries in Metro Manila, please place your order before the cut-off time (5:00pm) or contact us to check if there are still available slots beyond the cut-off time. Otherwise, your item will be delivered on the following day.

• Same day shipping in provincial areas is subject to approval, please contact our team so we can make considerations. Kindly check our provincial delivery rates below before placing an order. 

• An additional fee may apply for rush orders.

• For provincial areas, please place your order before the cut-off time (2:00pm) or contact us to check if there are still available slots beyond the cut-off time. Otherwise, your item will be delivered on the following day.

Provincial Delivery

• The minimum amount for a funeral and inaugural standing arrangement is P5,000.

• The shipping rate may vary depending on the location. Expect delivery to arrive within 24-72 hours.

• For some areas where there are no affiliates available, here are some options:

• Instead of sending a basket or standing arrangement for a funeral, you can send a bouquet of white flowers.

• If you really prefer sending a stand arrangement, we could opt for it to be transported from Metro Manila provided that the price is P12,000 or higher and will depend on the location. However, the design of the arrangement will be at our discretion as some flowers may not be available in certain parts of the province.

• As for door-to-door service, this may not be available in some provincial areas. In this case, we will notify the sender through call or email before we process and ship the item. Once the item is shipped, we will contact the recipient and inform them of the pickup details. Areas not available for door-to-door delivery are not exempted from the shipping fee for Luzon (areas outside Metro Manila), Visayas and Mindanao areas.

Time of Delivery

• We cannot guarantee that orders will arrive at an exact time due to the congested and unpredictable nature of traffic.

• Expect deliveries outside Metro Manila areas to arrive at least 2 working days after payment has been confirmed.

Delivery Details

• The customer (sender) is responsible for the delivery information, so please provide accurate delivery details, such as complete name, address with landmarks, and telephone numbers.

• No refund for delays or non-delivery due to inaccurate information provided by the customer.

• If the address is found to be incomplete or incorrect when the item is already out for delivery, the item will be returned to our shop and the delivery status will be considered successful. In this case, the customer may choose to schedule for redelivery for an additional fee. Please see our policy below on Redelivery.

• Change of address when the item is already out for delivery is subject to consideration. In case allowed by our team, an additional fee will be charged depending on the new delivery location.

• If the item is not yet out for delivery, the customer may change the delivery address due to mistake or change of mind, subject to additional fee depending on the location of the new address. If the customer no longer wishes to proceed with your order, please see our Cancellation Policy on our Terms and Conditions.

• For customers who are requesting to be anonymous, kindly write this on your special instructions or email us at citiflora01@gmail.com and write your Order ID as the subject of the email and then state your request in the body. 

• If the location is in a small town, please provide the nearest city. 

Recipient

• Please make sure that your recipient is available to receive your order.

• Delivery is considered successful only after the items are handed to the recipient, authorized representative, or other persons mentioned below.

• In case the recipient cannot be found in the address provided, both the sender and recipient will be notified.

• In case the recipient and sender are unavailable or cannot be contacted, the items will be handed to the housemate or representative.

• If the recipient is in a company or office and the recipient is not available, the item will be handed to the receptionist, security guard, or officemate.

• For deliveries in hospitals, please take note that hospitals usually do not allow delivery personnel to enter wards or individual rooms. If no representative comes out to receive the order, the order will be considered unsuccessful. Please see our policy below on Redelivery.

• If the sender, recipient, and any person mentioned above are unavailable or cannot be contacted within 15 minutes from arrival, the item will be returned to our shop and the order status will remain pending. The customer may choose to schedule for redelivery for an additional fee or have the item picked up at our shop. Please see our Redelivery Policy below.

• If the recipient refuses to receive the item, the sender will be notified and the order status will be considered complete. The sender may choose to have the item redelivered for an additional fee. Please see Redelivery Policy below.

Successful Delivery

• Delivery is considered successful only when:

• the items are handed to the recipient, authorized representative, or other persons mentioned below, or

• the address is found to be incomplete or incorrect when the item is already out for delivery. (Please see our policy below on Redelivery.)

• Once the items are successfully delivered, Citiflora is no longer liable for any loss or damages that will occur after the delivery or for the negligence of the recipient, representative, or any of the persons mentioned above.

Redelivery Policy

• No refund for delays or non-delivery due to inaccurate information provided by the customer.

• In case of non-delivery not due to Citiflora’s fault (e.g. incorrect delivery details provided by the customer), the customer may choose to schedule a redelivery for an additional fee or have the item picked up at our shop.

• In case of redelivery, we will deliver exactly the same item that was returned to the shop. Thus, we cannot guarantee that the item will be as fresh as they were on the first delivery.

• If you wish to change the item (e.g. flowers or food) to new and fresh ones, you must pay again to place for a new order.

• Citiflora is not liable for delay or non-delivery due to acts of God, natural disasters, and other reasons beyond our control. The customer will be notified and your order will be delivered as soon as the conditions permit.

Cancellation Due to Location

• Citiflora reserves the right to decline, postpone, or change (with prior notice to the customer) orders in unsafe areas, especially at night. The customer shall be notified to change the delivery time or location.

Proof of Delivery

• Proof of delivery (e.g. photos) will be provided only when requested. But on Valentine’s Day, proof of delivery cannot be guaranteed due to the high volume of orders.