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• Trim the Stems: Cut the stems at a 45-degree angle to increase water absorption.
• Change Water Daily: Keep the water clean and fresh by changing it everyday.
• Avoid Direct Sunlight: Place flowers in a cool, shaded spot to prevent wilting.
• Remove Wilting Petals: Regularly trim away any dead or wilting petals and leaves.
• No to Heater and Fan Exposure: Keep them away as they will dry out the flowers.
• Do Not Place Near Fruits: Fruits can release ethylene gas and shorten lifespan of blooms.

• Kindly note that each flower arrangement is handcrafted, so it may not look exactly the same as the sample photos. Variations in flowers and fillers can occur, but we ensure that the overall design and quality will remain beautiful.
• Please expect flowers to last for only 1 to 5 days, depending on the weather and room temperature.
• Our products are perishable, and any delays may affect the product.
• Please note that the first petals of the flowers are guard petals. At times, they may look charred or discolored. They can easily be removed to reveal the fresh blooms underneath.
• The color of the actual flowers and materials may vary slightly due to lighting or monitor settings.
• Please note that flowers, fillers, and other materials are subject to availability and will be replaced if needed.

• We offer same day flower delivery in Metro Manila and beyond.
• Same day shipping in provincial areas is subject to approval, please contact our team so we can make considerations. Kindly check our provincial delivery rates below before placing an order. 
• We do our best to deliver on time, but due to unpredictable traffic, we cannot guarantee an exact delivery time. Rest assured, your flowers will arrive on the scheduled date.

More about shipping info here.

• Orders will be processed only after payment has been confirmed.
• For faster payment confirmation, please send a proof of payment via email or any of our social media pages (Facebook, Instagram, and Google Business Page).
• For same-day deliveries, please place your order before the cut-off time (5:00pm) or contact us to check if there are still available slots beyond the cut-off time. Otherwise, your item will be delivered on the following day.
• To process your order smoothly, please select the correct shipping rate. If the chosen rate doesn’t match your actual shipping address, your order will be placed on hold until any outstanding balance is paid.
• For customers who are requesting to be anonymous, kindly write this on your special instructions or email us at citiflora01@gmail.com and write your Order ID as the subject of the email and then state your request in the body. 
• Orders that consist only of add-ons (e.g. balloon, chocolate, bear) will be cancelled. Orders must have at least one flower arrangement.
• We ask for your patience and consideration, especially during special occasions, as we regularly receive a high volume of calls and messages.

More about terms and conditions here.

If you have any further questions or concerns, we’re happy to assist you. Try to reach us here:

Facebook: Citiflora Flower Shop
Mobile: 09178799069 
Telephone: 8772-3654
Email: citiflora01@gmail.com

Please bear with us if we take a while in responding, as we receive a high volume of inquiries, especially during special occasions like Valentine’s Day or Mother’s Day. Thank you in advance for your patience.